Privacy Policy

1. Introduction

Nandiniz'Aura ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share information when you visit our website nandinizaura.com or make a purchase from us.

This policy applies to all visitors, users, and customers of our Service.

2. Information We Collect

Personal Information

When you make a purchase or create an account, we collect personal information including:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through Razorpay)
• Account credentials (username, password)

Device and Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• IP address and device identifiers
• Browser type and version
• Pages visited and time spent on our website
• Referring website and search terms used

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases and account
• Provide customer support
• Improve our website and services
• Send you promotional emails (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your personal information in the following circumstances:

Service Providers

We share information with third-party service providers who help us operate our business:

• Payment processing (Razorpay)
• Shipping and delivery partners
• Email service providers
• Web hosting and analytics services

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Payment information is processed securely through Razorpay and we do not store complete payment card details on our servers.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Order information is typically retained for a minimum of 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Withdrawal of consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our Service after any modifications indicates your acceptance of the updated Privacy Policy.